Shipping
We typically ship your order within 24 hours by the best method available. Typically, orders in by Noon ship that same day. We do not ship on non-business days. Standard transit times are 3-5 business days. Expedited shipping times are available (to most locations) for additional fees depending on the shipping weight and time-frame chosen. Elite Graffiti Remover is considered hazardous in certain quantities ( 5 gallon pail size) and must be shipped via truck line (LTL). Additional freight costs are the responsibility of the customer.
Please understand that we do not own UPS, FEDEX, USPS, etc. We do not operate them and have absolutely NO CONTROL of them. We package each order with the required box size, packing materials and labeling to comply with shipping standards. Should an order be damaged in transit, please notify us immediately. Do not destroy the packaging and if available, take pictures so that we may file a claim with the carrier on your behalf. Replacement product(s) can not be sent without additional payment. Claims typically take 45 days to process. Once the claim is approved, your account will be credited for the cost of the replacement product(s).
Free shipment offers do not include express delivery, delivery notification, lift-gate services, residential delivery, or any other additional-charge services. Please note that any additional services requested will be charged accordingly. We reserve the right to select how we ship any order. Please review our detailed Free Shipping offer here.
If you do not have a commercial address for receiving your goods, or if you require lift-gate or other services, just let us know when you order by using the "comments" section of the order form. We will bill you the applicable fees for any extra-charge services and email you when we bill them to your account. We reserve the right to choose the carrier for which we use to ship your order. Please check your email for tracking information to determine which carrier was used.
Please note: orders of sufficient size and weight are shipped via truck line. Shipments of this nature require you to be available to receive the item(s). If you are getting a shipment via truck line, most drivers expect you to unload the item from the tailgate of the truck. If you do not have forklift equipment, you would be wise to request lift-gate service. There may be an extra charge for this.
If you have any questions about shipping please let us know at sales@pressurewashoutlet.com.
**All international orders are subject to a $40.00 handling fee and are shipped prepaid. Please allow an additional 5 days lead time. All duties, customs, tariffs and taxes are the sole responsibility of the purchaser.